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Sample email reminder that is sent when a bill is ready for viewing. The message includes Current Charges Due, Due Date, and link to Sign In and Pay Bill.

WEB SITE ACCOUNT REGISTRATION TERMS
Last Modified 9/29/2017

PLEASE READ CAREFULLY

This Web site (including, without limitation, information or interactive forms) and related functions and services (collectively, "Web site") are operated and maintained by Columbia Gas of Virginia, Inc. ("Columbia Gas", "Company", "us" or "we"). All access to the Web site is governed by the Company's Privacy Statement and Terms of Use.

Registration
To access certain portions or to use certain functions of the Web site, you must complete this Web site Account Registration ("Registration"), and be issued an account ("Your Online Account") with username and password ("Log-In"). This Registration incorporates by reference the Company's Privacy Statement and Terms of Use.

Registration Information
When you provide us with information to register, you agree that any personal information provided to us is complete and accurate. Also, you agree not to register under the name of, nor attempt to enter the Web site under the name of, another person.

Your Account
You are responsible for taking reasonable steps to maintain the confidentiality of Your Online Account and Log-In. To the fullest extent allowed by law, you agree to accept responsibility for all activities that occur under Your Online Account and/or with Your Log-In. If you believe that another person has accessed or used Your Online Account, you agree to notify us at 1-800-543-8911 right away and cooperate with us in addressing the situation.

Termination of Any Account
We may (in our sole discretion) suspend or terminate Your Online Account without notification for any conduct that we deems harmful or unlawful or in violation of the Terms of Use or this Registration. If the Web site or any function or service thereof is terminated, Your Online Account will no longer be able to access it.

Online Access
We provide online access via this Web site at no charge to you. We can choose to discontinue or change the content and function of this Web site at any time. You agree not to rely on us to continue to provide the Web site, in this form or at all.

Location Restrictions
The Web site is intended for use in the United States of America. Those who access or use the Web site from other jurisdictions do so at their own volition and are responsible for compliance with the laws of their home jurisdictions.

Modification of Registration Terms
We reserve the right to modify or supplement these Registration Terms at any time. If we make any material changes to these Terms, we will provide you with notification via Your Online Account and/or associated e-mail. If you continue to use Your Online Account after reasonable notice of these changes, you accept the modifications to the Terms.

TO THE EXTENT ALLOWED BY LAW, WITH RESPECT TO YOUR USE OF THIS WEB SITE OR ANY HYPERLINKED WEB SITE, IN NO EVENT WILL COLUMBIA GAS OR ITS AFFILIATES BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

YOU AGREE THAT YOU WILL SUBMIT ANY DISPUTE ARISING OUT OF, OR CONNECTED TO, YOUR USE OF THIS WEB SITE OR ANY HYPERLINKED WEB SITE EXCLUSIVELY TO BINDING INDIVIDUAL (NON-CLASS) ARBITRATION TO BE ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA"). Information about the arbitration process and procedures is available at www.adr.org. If, for any reason, AAA is not available, you may file your case with any national arbitration company. The arbitration shall be governed by the Federal Arbitration Act.

THIS WEB SITE AND ANY HYPERLINKED WEB SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

I have read and agree with these Registration Terms.
Please print a copy of these Terms and keep it for your records.

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TERMS AND CONDITIONS FOR PAPERLESS BILLING
Last Modified 6/8/2020

1. Introduction. You have indicated that you want to sign up for Paperless Billing. This Paperless Billing Terms and Conditions Disclosure ("Paperless Billing Disclosure") is in addition to and separate from the Terms of Use governing use of the Company Web site generally. By activating Paperless Billing, you agree to the terms set forth in this Paperless Billing Disclosure and you also confirm your agreement to the Company Web site Terms of Use.

2. Read the Disclosure Carefully. This Paperless Billing Disclosure contains important information that you are entitled to receive. Please read this Paperless Billing Disclosure carefully and print or download a copy for your files.

3. Definitions and Scope of Billing Communications to be Provided in Electronic Form. For clarity, the words "we," "us," and "our" refer to the Company with whom you have the identified Account, and the words "you" and "your" mean you, the individual(s) or entity identified on the Account. As used in this Paperless Billing Disclosure, "Account" means the account you have identified. "Billing Communication" means the following:

  • All legal and regulatory disclosures and communications associated with the Account or the product or service available through the Web site for your Account.
  • Monthly (or other periodic) billing or account statements for your Account or such other agreements, amendments, enrollment forms and other such Billing Communications as we may include from time to time as part of the enrollment in Paperless Billing.
  • Late payment notices, transaction history, notices and other information and communications regarding your Account.
  • Electronic Billing Communications" means Billing Communications in electronic form. "Paper Billing Communications" means Billing Communications in paper form. If you consent to receiving information electronically, after carefully reviewing this Paperless Billing Disclosure, you agree that we may provide you with Electronic Billing Communications and that we may discontinue sending Paper Billing Communications to you, unless and until you withdraw your consent as described below.

4. Method of Providing Electronic Billing Communications. All Electronic Billing Communications will be provided, at our sole discretion, either (i) via e-mail or (ii) by access to a Web site that we will designate in an e-mail notice. However we provide Electronic Billing Communications, to access them you must be able to download Portable Document Format ("PDF") files containing the Billing Communication.

5. Method of Withdrawing Consent for Electronic Billing Communications. You may withdraw your consent for Electronic Billing Communications at any time through one of the following methods:

  • Online at ColumbiaGasVA.com - You can create or sign in to an online account to cancel your enrollment in Paperless Billing.
  • By phone at 1-800-543-8911 - You can call us and we will cancel your Paperless Billing enrollment.

Please print a copy of this authorization and your acceptance of these terms and conditions and keep it for your records.

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